Privacy Policy

SRVE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SRVE mobile application and website (collectively, the "Platform"), developed and operated by Lakeland Hospitality Private Limited.

By using the Platform, you consent to the practices described in this policy.

1. Information We Collect

a. Personal Information

When you register or use our services, we may collect:

• Full name
• Email address
• Phone number
• Delivery address(es)
• Profile photo (if uploaded)
• Order history and preferences

b. Device & Technical Information

• Device type, model, and operating system
• Unique device identifiers
• IP address
• App version
• Browser type (for web)
• Crash logs and diagnostics

c. Location Data

We collect your location data to provide delivery services and determine service availability. Location access is mandatory for placing orders.

d. Usage Data

• Pages/screens visited
• Features used
• Interaction patterns
• Referral sources

2. Device Permissions

Our mobile application may request the following device permissions:

• Location (mandatory for orders): To determine your delivery address and service availability in your area.
• Camera and Gallery: To allow you to upload a profile picture or submit images for support queries.
• Notifications: To send you order updates, delivery status, promotional offers, and important alerts.
• Internet Access: Required for the app to function, including placing orders and receiving real-time updates.

3. Delivery Verification Details

To ensure safe and verified deliveries, we may collect the following at the time of delivery:

• Proof-of-delivery photographs
• OTP (One-Time Password) verification
• Name of the recipient at the delivery location

This information is used solely for order verification and dispute resolution.

4. Information You Provide About Others

Certain services on our Platform (such as Qurbani, Aqeeqa, or Sadqa) may require you to provide information about other individuals, including:

• Names of individuals on whose behalf the service is being performed
• Recipient addresses for meat delivery or donation

By providing such information, you confirm that you have the necessary consent from those individuals, or that you are legally authorized to provide their information for this purpose.

5. Use of Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

• Maintain your session and login state
• Remember your preferences
• Analyze traffic and usage patterns
• Improve user experience
• Deliver relevant marketing content

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of the Platform.

6. Data Sharing and Disclosure

We may share your information with:

• Third-party vendors: Such as analytics providers, cloud hosting services, and customer support tools that help us operate and improve the Platform.
• Legal obligations: When required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Fraud prevention: To detect, prevent, or address fraud, security issues, or technical problems.
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• Delivery partners: To facilitate order fulfillment and delivery to your specified address.

We do not sell your personal information to third parties.

7. Marketing Communications

We may send you promotional messages, offers, and updates related to our services. You can opt out of marketing communications at any time by contacting us at social@srve.in or by using the unsubscribe option provided in our communications.

8. Non-Personal and Anonymous Data

We may collect and use non-personal, aggregated, or anonymized data for analytics, research, and service improvement. This data cannot be used to identify you personally and may be shared with third parties for business purposes.

9. Payment Information

We offer the following payment methods:

• Cash on Delivery (COD): No payment details are collected or stored by us.
• Payment Gateway (Cashfree Payments): Online payments are processed securely through Cashfree Payments. We do not store your credit/debit card numbers or bank account details. All payment data is handled directly by the payment gateway in compliance with PCI-DSS standards.

10. Security and Access Controls

We take the security of your data seriously and implement the following measures:

• All data transmitted between your device and our servers is encrypted using HTTPS with SSL/TLS protocols.
• Access to personal data is restricted to authorized personnel only.
• We do not access or collect data from your SMS messages, call logs, or contact list.

While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. External Links and Third-Party Websites

Our Platform may contain links to external websites or services that are not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.

12. Requesting Deletion or Changes

You have the right to request access to, correction of, or deletion of your personal data. To make such a request, please email us at social@srve.in. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

13. Children's Privacy

Our Platform is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly.

14. Permission for Tracking

We may use tracking technologies (such as Firebase Analytics or similar tools) to understand how users interact with our app. Where required by law or platform policies (e.g., Apple's App Tracking Transparency), we will seek your explicit consent before enabling tracking.

15. Commercial Use of Data

We may use aggregated, non-identifiable data for commercial purposes, such as market analysis, trend identification, and improving our product offerings. No personally identifiable information will be shared for commercial use without your explicit consent.

16. Data Retention Period

We retain your personal data for as long as your account is active or as needed to provide you with our services. We may also retain your data for a reasonable period after account deletion for legal compliance, dispute resolution, and enforcement of our agreements. Anonymous or aggregated data may be retained indefinitely.

17. Grievance Redressal

If you have any concerns, complaints, or grievances regarding your data or this Privacy Policy, please contact our Grievance Officer: