Effective Date: 30/04/2025
Developer/Service Provider: Lakeland Hospitality Private Limited
Contact: social@srve.in | +917880096860
1. When you visit our website or use our app, you may choose to provide us with personal information such as your name, email address, and phone number. This information helps us share more details about our services with you, register you for any events we may organize, or invite you to participate in surveys or promotional campaigns.
2. Information We Collect
When you use our platform, we may collect the following types of information
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- Personal Information – Your name, phone number, delivery address, email address, and payment method (e.g., Cash on Delivery). We do not store your card or bank details.
- Device & Technical Information – We collect technical details such as your device type, operating system, IP address, app version, and crash logs to ensure the platform functions properly and securely.
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- Location Data – If you grant us permission, we may collect your approximate location to facilitate delivery logistics and user service.
- Usage Data – We track your interactions with the app and website, such as page views, clicks, time spent, and order history to improve your user experience.
3. To use certain features of our platform, you may be required to create an account and register as a user. We may use your email address to send you service-related information or updates about products and features we think you’ll be interested in.
4. We also use your personal data to:
- Respond to your inquiries and fulfil your requests.
- Confirm your bookings and delivery details.
- Provide user service and support.
- Send service notifications or administrative alerts.
- Customize and enhance your user experience.
- Investigate and act upon potential breaches or misuse of our services.
5. Device Permissions
The user agrees that the app may request access to certain device features solely to provide essential services. These include:
- Location – The app requires access to your location to determine the exact delivery address and to confirm service availability in your area. Location access is mandatory for placing any orders through the app.
- Camera and Gallery – optionally used by the user to upload a profile picture.
- Notifications – used to send real-time updates about orders and service reminders.
- Internet Access – Required for the core functionality of the app, including placing orders and receiving updates.
As part of the delivery process, certain verification details — including proof-of-delivery photographs, OTP (One-Time Password) codes, and the recipient’s name — may be collected. This data is securely stored and used solely to confirm successful delivery and to resolve any delivery-related disputes. We do not use this information for any other purpose or share it with third parties without your explicit consent.
6. Information You Provide About Others
If you share someone else’s personal information with us (for example, the name of the person to be recited during Qurbani or a recipient’s delivery address), you are responsible for obtaining their consent before providing the information. We use this data only to complete the requested service and, in some cases, to notify the recipient.
7. Use of Cookies & Tracking Technologies
We may use cookies, web beacons, pixels, and similar technologies to enhance your user experience. These tools help us:
- Understand user behaviour and preferences.
- Enable secure and efficient functioning of the website/app.
- Track performance and improve service delivery.
- You can manage or disable cookies through your browser settings. However, doing so may limit certain features of our platform.
8. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties without your explicit permission, except in the following situations:
- To third-party vendors who help us fulfil services.
- If we are required to comply with legal obligations such as responding to summons, court orders, or government requests.
- When we believe it’s necessary to prevent fraud, illegal activities, or to protect the safety of our users or others.
- During a business transfer, merger, or acquisition, with appropriate privacy safeguards.
9. The user agrees that deliveries may be carried out by company personnel or, in the future, by authorized third-party service providers. All such partners will be contractually required to comply with this Privacy Policy and to handle personal data in a secure and confidential manner.
10. Marketing Communications
We may use your contact details to send you newsletters, festival greetings, promotions, or updates about our services. We refer to these as Marketing Communications. You can opt out at any time by contacting us directly via email at social@srve.in. We do not send unsolicited messages and comply with all anti-spam regulations.
11. Non-Personal and Anonymous Data
We collect non-personally identifiable data, such as how users navigate our website or app. This information helps us analyze trends, understand usage behaviour, and improve the structure and content of our services.
12. Payment Information
The user acknowledges that in order to process payments, the app may collect and store certain personal information related to the payment process:
- Cash on Delivery (COD): No payment details are collected or stored by us. Only the user’s delivery address and payment method (COD) are recorded for order fulfilment purposes.
- Payment Gateway: When processing payments through a payment gateway (Cashfree Payments), the user’s personal information—such as name, delivery address, and payment details—will be securely shared with the payment gateway (Cashfree Payments) to complete the transaction. The payment gateway (Cashfree Payments) operates under its own privacy policy, and we encourage users to review their terms to understand how their data is handled.
We do not use payment information for any purposes other than facilitating the payment and order fulfilment, and we do not share this information with third parties without the user’s consent.
13. Security and Access Controls
We are committed to protecting your personal data and ensuring that it is handled securely. All personal data transmitted through our app is encrypted using industry-standard protocols such as HTTPS and SSL/TLS. We do not access or collect any personal data beyond what is required for our app’s core functions. Specifically, we do not access your SMS messages, call logs, or personal contact lists. While we take strong measures to safeguard your information, it’s important to remember that no method of data transmission over the internet can be guaranteed to be completely secure. We encourage you to take precautions when sharing sensitive information online and to use secure networks whenever possible.
14. External Links and Third-Party Websites
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites. If you are accessing our services through a corporate network, please ensure that you follow your company’s internal data protection policies.
15. Requesting Deletion or Changes to Your Data
If you would like us to delete, edit, or update the personal information we have collected from you, please email us at social@srve.in . We will act on your request as soon as possible, unless we are required by law to retain certain data.
16. Children’s Privacy
Our services are not intended for or directed to children under the age of thirteen (13). We do not knowingly collect, use, or disclose personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will promptly and permanently delete such data from our records. If you are a parent or guardian and believe that your child has submitted personal information to us, please contact us so that we can ensure it is deleted without delay.
17. Permission for Tracking
We currently do not track your activity across other apps or websites. If such tracking is introduced in the future, we will update our Privacy Policy accordingly and request your explicit permission.
18. Link to Detailed Privacy Policy
A link to this Privacy Policy is provided within the app for your convenience. You can access the full Privacy Policy at any time in the settings section of the app or on our website. Please refer to the detailed Privacy Policy for further information on how we collect, use, and protect your personal data.
19. Commercial Use of Data
We may use your personal data to send you marketing communications, including newsletters, offers, and promotional materials. This information helps us to better understand your preferences and improve our services. We may also share your personal data with third-party advertising partners to provide more relevant ads and offers. You can opt-out of marketing communications at any time by contacting us directly at social@srve.in .
20. Data Retention Period
The user agrees that we retain personal data for as long as their account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, or enforce our policies. Once the data is no longer required for these purposes, it will be securely deleted or anonymized. Users may also request deletion of their data at any time, subject to applicable legal requirements.
21. Grievance Redressal
If you have questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us:
Lakeland Hospitality Private Limited
PEARL CENTRE, ABBAS NAGAR, ROAD, GANDHI NAGAR, Gandhi Nagar (Bhopal), Huzur, Bhopal- 462036, Madhya Pradesh
Email: social@srve.in
Phone: +917880096860
We will make every effort to address and resolve your concerns in a timely manner.